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Why should we measure the outcomes of our work?

The reasons include:

  • To demonstrate the effectiveness of a pilot program or existing service
  • To inform and improve practice
  • To help clarify program and practice outcomes
  • To identify perceived changes for service users
  • To identify the range of services being delivered and the service gaps
  • To embed evaluation processes and systems into a new or existing service
  • To make a case for funding
Profiling, monitoring and evaluation can:
  • Help you understand, verify or increase the impact of programs or services
  • Improve delivery mechanisms to be more efficient and less costly
  • Identify program or practice strengths and weaknesses
  • Verify that you’re doing what you think you’re doing
  • Produce data that can also be used for public relations and promotional activities
  • Produce valid comparisons between programs or practices

Helpful Hints: 

  • Evaluation can act as a warning and indicate if a program is off the mark. This can lead to some quite direct program changes 
  • Evalution can help guide directions for program improvement. This can similarly lead to changes in program direction or implementation. 
  • Evalaution helps re-conceptualisation, new approaches to familar issues 
  • Evaluation can encourage support for a program
  • Evaluation can provide information that supports negotiation and/or advocacy of a program


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