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Events for Wednesday April 24, 2019

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9:30 am

Conflict Resolution Skills – April 24th -CALCRS20190424

Wednesday April 24, 9:30 am - 4:30 pm
Centre For Excellence in Child and Family Welfare, Level 5, 50 Market St
Melbourne, Victoria 3000 Australia
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$290 – $330

This one day course will assist staff in developing their communication skills by learning how to manage and resolve conflict. Learning Outcomes   Understand the factors that contribute to miscommunication and conflict Compare different models of conflict management Manage your emotional responses to confrontation Establish respectful relationships with people with whom you disagree Improve assertiveness

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