Coronavirus (COVID-19)

Information, services and support during COVID-19

The Centre is following advice from the federal and state governments in relation to COVID-19 (Coronavirus) to protect people most at risk and slow the rate of community transmission.

If you suspect you have COVID-19, call the Coronavirus Hotline on 1800 675 398.

If there is an issue you’d like the Centre to advocate on behalf of or if you need any resources or support, please email

Please note: All Centre face-to-face training sessions and events will be rescheduled until further notice. If you have registered for training, you will be contacted by email with more information.

The Centre is continuing to provide the latest information and updates on COVID-19 and new relevant to our sector.
Sign up to our daily COVID-19 update to stay informed.

Snapshot (Updated Monday 30 November 2020)

Latest numbers (as of 30 November)

  • 20,345 total cases
  • 820 deaths
  • No active cases
  • No cases and one death from a previously cleared case reported in the past 24 hours

Current restrictions in Victoria

  • The State of Emergency in Victoria is in place until Sunday 6 December.
  • Face masks must be worn indoors. A mask is not required outdoors if you can keep 1.5 metres distance from others.
  • Last Step restrictions apply across Victoria. The same restrictions apply in regional Victoria and metropolitan Melbourne.

Latest government announcements

Premier Daniel Andrews has announced that the Victorian Department of Health and Human Services (DHHS) will be separated into two new departments as the state moves into the recovery phase of the pandemic.

  • The new Department of Health (DoH) and the new Department of Families, Fairness and Housing (DFFH) will commence operation from 1 February 2021.
  • DoH will be responsible for the Health, Ambulance Services, Mental Health and Ageing portfolios and will continue leading the Government’s public health response to the pandemic with Martin Foley as the Coordinating Minister.
  • DFFH will include the current DHHS portfolios of Child Protection, Prevention of Family Violence, Housing and Disability with Richard Wynne taking on the role of Coordinating Minister.
  • The new DFFH will also be responsible for the key policy areas of Multicultural Affairs, LGBTQI+ Equality, Veterans, and the offices for Women and Youth. These portfolios are currently served by the Department of Premier and Cabinet and will transfer across when DFFH begins operation on 1 February.
  • Secretary Professor Euan Wallace AM will continue to lead DHHS through the transition period and will helm DoH from 1 February.
  • Sandy Pitcher will commence work as Secretary of DFFH from 14 December 2020, establishing the new department ahead of the formal change.
  • The Government will work closely with workers and their unions over the next two months to manage the transition.

The Victorian Government has unveiled a new quarantine program and a dedicated agency to oversee the return of Victorians and overseas visitors. COVID-19 Quarantine Victoria (CQV) has been established to oversee all elements of the program – including the Frontline Worker Accommodation program (formerly known as Hotels for Heroes), mandatory quarantine for people entering Australia including Health Hotels for positive and suspected cases or close contacts, and Emergency Accommodation for local residents who need a safe place to quarantine.


Resources to support you, your workplace and our sector with the latest information and advice.

Family violence and domestic abuse doesn't stop during a crisis. Over the coming weeks and months, children and families will be facing additional emotional and financial stress as Australia deals with the coronavirus (COVID-19).

Below are services and resources available for people seeking support:

Family violence and sexual assault services

  • 1800 RESPECT
    1800 737 732
    24-hour service by phone and web chat.
    National domestic violence, sexual assault and relationship counselling service.
  • National Domestic Violence Hotline
    1800 799 7233 or text LOVEIS to 22522
    The Hotline provides lifesaving tools and immediate support 24/7.
  • Centre Against Sexual Assault
    03 9635 3610
    CASA House provides phone support, in person counselling and case work to people who have experienced sexual assault.
  • Sexual Assault Crisis Line
    03 8345 3495 or 1800 806 292
    An after hours crisis line operating from 5-9pm each night.
  • Lifeline
    13 11 14
    Lifeline provides a 24/7 crisis support and suicide prevention service, as well as online support and counselling.


  • Safe Steps
    1800 015 188
    Safe Steps is the gateway to emergency/crisis housing for women who have experienced violence for those needing to leave a violent situation.
  • WIRE Women's Information Referral and Exchange
    1300 134 130 9:30am-4:30pm
    Wire can provide risk assessment, support, information and referral for all Victorian women, nonbinary and gender-diverse people.


  • Men’s Referral Service
    1300 766 491
    The Men’s Referral Service is a men’s family violence telephone counselling, information and referral service providing support for men and also women seeking information on behalf of their male partners, friends or family members.

Children/Young People

  • Kids Helpline
    1800 551 1800
    A free, private and confidential phone and online counselling service specifically for young people aged five to 25.
  • What's Okay at Home? (DVRC) When something’s not right at home, or in your family, you can access some crucial online information tailored to those aged 10 to 13 years, 14 to 17 years, and adult allies.

Culturally and linguistically diverse communities

  • InTouch Multicultural Centre Against Family Violence
    1800 755 988
    9:00am-5:00pm, Monday-Friday
    A specialist family violence center for women from migrant and refugee backgrounds, their families and communities. They have legal services and case management.
  • Sikh Helpline Australia
    0401 401 040
    Support for the Sikh community in Australia.

LGBTIQ+ communities

  • w|respect after hours service
    1800 LGBTIQ (1800 542 847)
    Opening hours: Wednesday 5:00pm-11:00pm and Saturday and Sunday 3:00pm-10:00pm. Call any time to leave a message and your call will be returned during the listed hours.
    w respect is an LGBTIQ+ after hours family violence service.
  • QLife
    1800 184 527
    3:00pm-midnight every day.
    LGBTIQ+ peer support service, with some phone workers having family violence training.

People with a disability

  • National Disability Abuse and Neglect Hotline
    1800 880 052
    A free, independent and confidential service for reporting abuse and neglect of people with disability.


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