Coronavirus (COVID-19)

Information, services and support during COVID-19

The Centre is following advice from the federal and state governments in relation to COVID-19 (Coronavirus) to protect people most at risk and slow the rate of community transmission.

If you suspect you have COVID-19, call the Coronavirus Hotline on 1800 675 398.

If there is an issue you’d like the Centre to advocate on behalf of or if you need any resources or support, please email

Please note: All Centre face-to-face training sessions and events will be rescheduled until further notice. If you have registered for training, you will be contacted by email with more information.

The Centre is continuing to provide the latest information and updates on COVID-19 and new relevant to our sector.
Sign up to our daily COVID-19 update to stay informed.

Snapshot (Updated Thursday 17th September 2020)

Latest numbers (as of 17th September 10:30am)

  • 19,970 total cases
  • 745 deaths
  • 991 active cases 
  • 28 cases and 8 deaths reported in the past 24 hours

Current restrictions in Victoria

  • A State of Disaster and State of Emergency are currently in place in Victoria until 11.59pm on Sunday 11 October.
  • Face coverings are mandatory when leaving home for all Victorians.
  • Metropolitan Melbourne: First Step toward COVID Normal.
  • Rest of Victoria: Third Step toward COVID Normal.

Roadmap to reopening

On Sunday 6 September, Premier Daniel Andrews announced the details of Victoria’s roadmap to reopening.

From 11:59pm on 13 September, some restrictions will be eased across Victoria. Regional Victoria and metropolitan Melbourne each have their own roadmaps, relating to how many active cases are currently in the community.

First step

Metropolitan Melbourne from 11:59pm on 13 September. Not applicable to regional Victoria.

  • There will be only four reasons that you can leave home, and you will need to stay within 5km of home.
  • A curfew will remain in place but has been reduced to 9pm to 5am. 
  • Two people or a household can meet outdoors for a maximum of two hours for social interaction, exercise or recreation within 5km of their home.
  • People living alone or single parents can nominate one person with whom they can form a ‘single social bubble’. The ‘single social bubble’ allows you to visit each other for social connection. 

Second step

Regional Victoria from 11:59pm 13 September* and metropolitan Melbourne from 28 September*.

In regional Victoria:

  • There will be only four reasons that you can leave home. There will be no time or frequency limit on exercise.
  • Childcare will reopen.
  • Onsite learning will resume for all regional students in Term 4 with safety measures in place.
  • Retail will reopen, with density and other restrictions.
  • People living alone or single parents can nominate one person with whom they can form a ‘single social bubble’. 

In Melbourne:

  • There will be only four reasons that you can leave home, and you will need to stay within 5km of home.
  • There will continue to be a curfew between 9pm to 5am.
  • Childcare will reopen.
  • Onsite learning will resume for Prep to Grade 2, VCE and specialist schools in Term 4.

Third step

Regional Victoria* and metropolitan Melbourne from 26 October*

  • There will no longer be a curfew in metropolitan Melbourne and no restrictions on reasons to leave home or distance you can travel.
  • Public gatherings outdoors with up to 10 people will be allowed.
  • Households can create a ‘household bubble’ with one nominated household allowing up to 5 visitors from that household at a time.
  • For schools in Melbourne, there will be a potential staged return for onsite learning for Grade 3 to Grade 10 based on epidemiology.
  • All retail and hairdressing will reopen, with beauty/personal care to remain closed.
  • Hospitality will reopen, predominantly outdoors with a group limit of 10 and density limits.
  • Travel within Victoria will allowed across all areas in the Third Step and accommodation will be open, with caps per the social bubble.

Last step

Statewide from 23 November*

  • Public gatherings outdoors with up to 50 people will be allowed.
  • Up to 20 visitors to the home will be allowed.
  • For schools in Melbourne, there will be a potential staged return for onsite learning for Grade 3 to Grade 10 based on public health advice.
  • Indoor hospitality will have a group limit of 20 and seated service, with a cap of 50 patrons, with outdoor dining subject to density quotient.
  • Indoor and outdoor entertainment venues will open with density quotient and patron caps.
  • Exercise and recreation facilities will open subject to safety measures. 
  • Intrastate travel and accommodation will be open.

COVID Normal


  • There will be a phased return to onsite work for workers who have been working from home.
  • There will be no restrictions on public gatherings, visitors to the home or hospitality, with businesses to keep records of attendees.
  • There will be no restrictions on weddings, funerals or religious venues.
  • There will be continued international border controls, with state border controls activated in case of outbreaks.

*subject to trigger points and public health advice

Other government announcements

  • The Victorian Government has announced a $26.7 million support package for early childhood education.
    • $30 million will support families with the cost of Term 4 kindergarten fees, providing payments of around $500 per child.
    • $3 million will support children experiencing vulnerability to access an additional five hours of kindergarten.
    • $4 million will support transitions from kindergarten to primary school, allowing teachers to visit the kindergarten providers.
    • In regional Victoria, the transition to on-site learning for Term 4 has been brought forward to the week commencing Monday 5 October for primary schools. For Prep to 12 schools, primary school children will start on the Thursday of that first week of term.
  • The Victorian Government has announced that elective surgeries will resume across Victoria’s regional public and private hospitals from tomorrow and in metropolitan Melbourne from the end of September.
    • Regional Victoria will increase to 75 per cent of usual elective surgery activity from tomorrow and 85 per cent from 28 September.
    • Metropolitan Melbourne will begin to ramp up to 75 per cent of usual activity from the 28 September, as part of the Second Step of the roadmap, and 85 per cent of usual activity as part of the Third Step.
    • All Victorian hospitals will move to 100 per cent of usual activity when the state moves to the Last Step to COVID Normal, planned for 23 November.
    • There will also be an easing of restrictions for some dental and allied health services in metropolitan Melbourne as part of the Second Step, from 28 September. During the Third Step, most dental and allied health services will be able to recommence with a COVIDSafe plan.


Resources to support you, your workplace and our sector with the latest information and advice.

Family violence and domestic abuse doesn't stop during a crisis. Over the coming weeks and months, children and families will be facing additional emotional and financial stress as Australia deals with the coronavirus (COVID-19).

Below are services and resources available for people seeking support:

Family violence and sexual assault services

  • 1800 RESPECT
    1800 737 732
    24-hour service by phone and web chat.
    National domestic violence, sexual assault and relationship counselling service.
  • National Domestic Violence Hotline
    1800 799 7233 or text LOVEIS to 22522
    The Hotline provides lifesaving tools and immediate support 24/7.
  • Centre Against Sexual Assault
    03 9635 3610
    CASA House provides phone support, in person counselling and case work to people who have experienced sexual assault.
  • Sexual Assault Crisis Line
    03 8345 3495 or 1800 806 292
    An after hours crisis line operating from 5-9pm each night.
  • Lifeline
    13 11 14
    Lifeline provides a 24/7 crisis support and suicide prevention service, as well as online support and counselling.


  • Safe Steps
    1800 015 188
    Safe Steps is the gateway to emergency/crisis housing for women who have experienced violence for those needing to leave a violent situation.
  • WIRE Women's Information Referral and Exchange
    1300 134 130 9:30am-4:30pm
    Wire can provide risk assessment, support, information and referral for all Victorian women, nonbinary and gender-diverse people.


  • Men’s Referral Service
    1300 766 491
    The Men’s Referral Service is a men’s family violence telephone counselling, information and referral service providing support for men and also women seeking information on behalf of their male partners, friends or family members.

Children/Young People

  • Kids Helpline
    1800 551 1800
    A free, private and confidential phone and online counselling service specifically for young people aged five to 25.
  • What's Okay at Home? (DVRC) When something’s not right at home, or in your family, you can access some crucial online information tailored to those aged 10 to 13 years, 14 to 17 years, and adult allies.

Culturally and linguistically diverse communities

  • InTouch Multicultural Centre Against Family Violence
    1800 755 988
    9:00am-5:00pm, Monday-Friday
    A specialist family violence center for women from migrant and refugee backgrounds, their families and communities. They have legal services and case management.
  • Sikh Helpline Australia
    0401 401 040
    Support for the Sikh community in Australia.

LGBTIQ+ communities

  • w|respect after hours service
    1800 LGBTIQ (1800 542 847)
    Opening hours: Wednesday 5:00pm-11:00pm and Saturday and Sunday 3:00pm-10:00pm. Call any time to leave a message and your call will be returned during the listed hours.
    w respect is an LGBTIQ+ after hours family violence service.
  • QLife
    1800 184 527
    3:00pm-midnight every day.
    LGBTIQ+ peer support service, with some phone workers having family violence training.

People with a disability

  • National Disability Abuse and Neglect Hotline
    1800 880 052
    A free, independent and confidential service for reporting abuse and neglect of people with disability.


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