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RCLDS – Conflict Management – 1st November 2019 (RCLECM20191101) (Morewell)

Friday November 1, 2019, 9:30 am - 5:00 pm

Funded

This session is exclusively available to Residential Care staff through RCLDS funding

Aim of Training

Occupational violence has increased over recent years with statistical evidence indicating that individuals working within the residential, welfare and home based care sectors are amongst those most likely to be subjected to potentially violent situations. The fundamental aim of the current program is to ensure safety – safety for all. Through your participation in this program, you will learn the necessary skills to engage a diverse range of individuals in addition to the key micro-skills that underpin preventative conflict management strategies such as risk assessment, defusing and incident management.

Learning Outcomes

Upon completion of this program, the participants will be able to:

  • Complete and undertake a comprehensive risk assessment
  • Implement a range of communication techniques that will minimise the escalation of conflict
  • Implement the key micro-skills of negotiation and defusing
  • Implement the skills of critical incident management
  • Implement the skills of third party intervention
  • Complete a range of physical skills that promote safety and reflect the principles of break and escape

  Coffee/tea facilities available and lunch provided If you have any queries please contact 9614 1577 or training@cfecfw.asn.au

Who's Attending

17 people are attending RCLDS – Conflict Management – 1st November 2019 (RCLECM20191101) (Morewell)

  • Dan Joyce
  • Dan Joyce

Details

Date:
Friday November 1, 2019
Time:
9:30 am - 5:00 pm
Cost:
Funded
Event Category:

Venue

Lifeline Gippsland Office
2/8 Fleming St Morwell
Morwell, VIC 3840 Australia
+ Google Map
Phone:
5136 3500
The Centre for Excellence acknowledges the Tradition Custodians of the land on which we work, the Wurundjeri people of the Kulin Nations and pay our respects to Elders past, present and emerging. Sovereignty has never been ceded and this was and always will be Aboriginal land.
We appreciate and celebrate diversity in all its forms. We believe diversity of all kinds makes our teams, services and organisation stronger and more effective.
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