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Effective Conflict Management
Friday October 16, 2020, 10:00 am - 1:30 pm
This training is only available for residential care workers in Victoria.
This session will be delivered via Zoom Video Conferencing.
Occupational violence has increased over recent years with statistical evidence indicating that individuals working within the residential, welfare and home based care sectors are amongst those most likely to be subjected to potentially violent situations. The fundamental aim of the current program is to ensure safety – safety for all. Through your participation in this program, you will learn the necessary skills to engage a diverse range of individuals in addition to the key micro-skills that underpin preventative conflict management strategies such as risk assessment, defusing and incident management.