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Effective Conflict Management

Tuesday October 6, 2020, 10:00 am - 1:30 pm

Virtual Event Virtual Event

This training is only available for residential care workers in Victoria.

This session will be delivered via Zoom Video Conferencing.

Course Description
Occupational violence has increased over recent years with statistical evidence indicating that individuals working within the residential, welfare and home based care sectors are amongst those most likely to be subjected to potentially violent situations. The fundamental aim of the current program is to ensure safety – safety for all. Through your participation in this program, you will learn the necessary skills to engage a diverse range of individuals in addition to the key micro-skills that underpin preventative conflict management strategies such as risk assessment, defusing and incident management.


Tuesday October 6, 2020
10:00 am - 1:30 pm
Event Categories:


Zoom Meeting
03 9614 1577


OoHC, Residential Care, Managers, Frontline Staff, Supervisors
3.0 Hrs
The Centre for Excellence acknowledges the Tradition Custodians of the land on which we work, the Wurundjeri people of the Kulin Nations and pay our respects to Elders past, present and emerging. Sovereignty has never been ceded and this was and always will be Aboriginal land.
We appreciate and celebrate diversity in all its forms. We believe diversity of all kinds makes our teams, services and organisation stronger and more effective.
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