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RCLDS Effective Conflict Management – Mildura (RCLECM20201702)

Monday February 17, 2020, 9:30 am - 4:30 pm

Funded

This workshop is only available to residential care workers in Victoria.

Aim of Training
Occupational violence has increased over recent years with statistical evidence indicating that individuals working within the residential, welfare and home based care sectors are amongst those most likely to be subjected to potentially violent situations. The fundamental aim of the current program is to ensure safety – safety for all. Through your participation in this program, you will learn the necessary skills to engage a diverse range of individuals in addition to the key micro-skills that underpin preventative conflict management strategies such as risk assessment, defusing and incident management.

Learning Outcomes
Upon completion of this program, the participants will be able to:

  • Complete and undertake a comprehensive risk asses
  • Implement a range of communication techniques that will minimise the escalation of conflict
  • Implement the key micro-skills of negotiation and defusing
  • Implement the skills of critical incident management
  • Implement the skills of third party intervention

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Details

Date:
Monday February 17, 2020
Time:
9:30 am - 4:30 pm
Cost:
Funded
Event Category:

Venue

Hosted by MDAS
120 Madden Avenue
Mildura, Vic 3500 Australia

Organiser

RCLDS
The Centre for Excellence acknowledges the Tradition Custodians of the land on which we work, the Wurundjeri people of the Kulin Nations and pay our respects to Elders past, present and emerging. Sovereignty has never been ceded and this was and always will be Aboriginal land.
We appreciate and celebrate diversity in all its forms. We believe diversity of all kinds makes our teams, services and organisation stronger and more effective.
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