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RCLDS – Advanced Effective Conflict Management (Ringwood) RCLAECM20190809

Friday August 9, 2019, 9:30 am - 5:00 pm


RCLDS – Advanced Effective Conflict Management

This training is only offered to residential care workers in Victoria.


Aim of training

Occupational violence has increased over recent years with statistical evidence indicating that individuals working within the residential, welfare and home based care sectors are amongst those most likely to be subjected to potentially violent situations. The fundamental aim of the current program is to ensure safety – safety for all. Through your participation in this program, you will learn the necessary skills to engage a diverse range of individuals in addition to the key micro-skills that underpin preventative conflict management strategies such as risk assessment, defusing, negotiation and incident management.

Learning outcomes

The Advanced Effective Conflict Management Course is a training package that builds on the topics covered in the Effective Conflict Management training previously delivered by Edge Consulting & Training Services. The three day training package incorporates models, role plays, scenarios and techniques, to enable participants to put theory into practice.

The two-day workshop allows for more in depth coverage of each topic and more time for discussion and practical exercises. Critical incident management is explored further and adapted to the specific needs of the audience. General strategies and techniques from phase one of training are applied to the participants current work environment.


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Friday August 9, 2019
9:30 am - 5:00 pm
Event Category:


Hosted by Wesley – Ringwood
Level 1, 291a Maroondah Hwy
Ringwood, Australia
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9614 1577
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