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RCLDS Good Notes & Documentation in Residential Care – Online Intake

Tuesday August 15, 2017


This training is only available for residential care workers in Victoria.

Aim of training

This is an online, interactive training module for residential care staff. It teaches participants about the essential role played by good records in providing quality, child-focused residential care. It provides an overview of the legislative requirements relating to record-keeping; issues of confidentiality & privacy; and how good documentation is part of the worker’s duty of care. Following completion of the online component, the course also has a Team Talks package to guide the learner and their manager in discussing the issues the course raised in their next supervision session.

Learning outcomes
• Recognise the importance of quality record keeping and documentation, in line with both their Organisation’s and DHHS’ policies & procedures.

• Identifying the key legislation and audit requirements for record keeping & documentation in residential care.

• Understanding of confidentiality, the principles of privacy and the law in regards to your record keeping obligations.

• Understanding how good record keeping and documentation is a key part of your duty of care.

• Appreciate the impact that files and records have on a young person – both while they’re in care and in later life.


How will enrolments work for the online training?

We will enrol people in our online courses in monthly cohorts.  For example, if enrolment for the course you sign up for closes on the 15th of August, your staff will be enrolled on the 15th of August. They will receive an email with their login details for the Moodle (our online learning management system) and will then have up to three months to complete the course at their own pace.

At the halfway point – roughly one and a half months later – any staff who have not yet begun will receive a reminder email, and be put in contact with their local Moodle Champion, where possible. The manager who enrolled them will also receive a reminder email at this time.

Once staff have completed the online component of the courses (and received a satisfactory grade on any final assessment) they must then complete a Team Talks conversation about the course content during their next supervision session. Their manager/supervisor will notify the Centre for Excellence once the Team Talks session has been completed – the Centre will then send out a certificate of completion to the staff member.

At the conclusion of the three month period, the managers of any staff who have still not completed the training (including Team Talks) will be notified.  A full report of each staff member’s results will be generated and sent to the relevant manager for their records.


How long will the training take? Will I need any special equipment?

Although staff will have three months to finish the training in, it won’t take anywhere near that long!

On average, each course will take approximately 2 hours. One of the key benefits of online learning, however, is that staff can complete the courses in their own time.  If they have to stop, the Moodle will remember where they were up to and allow them to pick up from there when they come back.

Staff will not need any special equipment for the training, beyond a computer with a reliable internet connection. All online courses designed by the Centre for Excellence are customised for both desktop computer (Mac and PC), tablets and smartphones.



Tuesday August 15, 2017
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