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Working with Occupational Violence and Aggression – CBD – (CALOVA20191030)

Wednesday October 30, 2019, 9:30 am - 4:30 pm

$290 – $330


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Mental Health Services for staff who may experience occupational violence in the workplace.

This training is relevant to any residential care, case managers, or outreach workers in the Youth Welfare, Family Support, or Homelessness sectors; as well as private or public healthcare staff.

The training is an interactive and strategy-rich training package relevant to participants’ workplaces and Occupational Violence & Aggression issues (OVA).


Training content:

  •        legal principles
  •        mental health literacy
  •        predisposing factors and triggers
  •        social & interpersonal factors influencing escalations
  •        self-awareness of personal stress
  •        recognising early signs of agitation
  •        communication skills
  •        verbal and non-verbal de-escalation
  •        managing inappropriate behaviours
  •        OVA risk assessment
  •        use of protective equipment i.e. duress alarms
  •        staff breakaway techniques
  •        internal incident reporting systems


Coffee and Tea facilities available and Lunch will be provided

If you have any queries please contact 9614 1577 or training@cfecfw.asn.au.

Registration: To ensure your spot in this session, please enrol above.



Wednesday October 30, 2019
9:30 am - 4:30 pm
$290 – $330
Event Category:


Centre For Excellence in Child and Family Welfare
5/50 Market Street
Melbourne, Victoria 3000 Australia
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