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BSB50420 Diploma of Leadership & Management (September 2024 Intake)

The Centre for Excellence in Child and Family Welfare offers this Diploma of Leadership and Management, a nationally recognised qualification, to develop and hone the critical capabilities for effective leadership in the context of the child, youth, and families sector.

The course will equip participants with effective communication strategies and emotional intelligence to enhance team performance and culture. Participants will be armed with new knowledge to take initiative, show judgement in planning and problem-solving and improve operations. A Diploma of Leadership and Management graduate will have the critical skills to evaluate evidence from a variety of sources to make decisions and plan, design, apply and evaluate solutions.

To register an expression of interest please submit an EOI below. Upon submitting an EOI, the Centre will contact you with further details.

Information session will be run via Zoom to provide potential participants with further information about the course. 

Course Overview

The course consists of 12 units of competencies including 6 core units and 6 elective units.
Training will be carried out via hybrid learning with the opportunity to attend classes face to face at the Centre  or remotely via Zoom .
The participant’s workplace will provide the live environment in which to apply newly acquired knowledge and skills during the course of a normal workday.
The majority of assessments will be workplace based where skills and knowledge will be applied in the participants live work environment.
This course will be delivered over 12 full day training sessions over a period of 18 months. each sessions will be delivered approx. 6 weeks apart.

Learning Outcomes
  • Development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
  • Lead and manage effective workplace relationships.
  • Develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
  • Lead teams in the workplace and to actively engage with the management of the organisation.
  • Undertake financial management within a work team in an organisation
  • Present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.
  • Manage the performance of staff who are direct reports.
  • Lead and manage continuous improvement systems and processes.
  • Undertake a straightforward project or a section of a larger project
  • Manage Risk
  • Establish, maintain and evaluate the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements
  • Create systems and process to organise information and prioritise tasks.
Units of Competency

Core Units

  • BSBPEF502 – Develop and use emotional intelligence
  • BSBOPS502 – Manage business operational plans
  • BSBLDR523 – Lead and manage effective workplace relationships
  • BSBTWK502 – Manage team effectiveness
  • BSBCMM511 – Communicate with influence
  • BSBCRT511 – Develop critical thinking in others

Elective Units

  • BSBPEF501 – Manage personal and professional development
  • BSBLDR522 – Manage people performance
  • BSBSTR502 – Facilitate continuous improvement
  • BSBOPS504 – Manage business risk
  • BSBOPS505 – Manage organisational customer service
  • BSBFIN501 – Manage budgets and financial plans
Dates, Cost & Mode of Delivery

Training Delivery dates

Training will be delivered from 9.30am to 4.30pm. Each session will be six weeks apart.

Course duration : Sep 2024 to Feb 2026



Mode of Delivery

This course will be delivered remotely via hybrid learning


The course fee are as follows:

  • Members rate: $4,800.00
  • Non-members rate: $5,700.00

The course fee for and covers course resources, registration, assessment, participant support. Fees will be collected via a three-stage payment plan.

For further information please call or email on:



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