Loading Events

« All Events

  • This event has passed.

RCLDS- Effective Conflict Management

Friday March 26, 2021, 9:30 am - 12:00 pm


This training is only available for residential care workers in Victoria.

This is a 2 and 1/2 hour workshop that will be delivered via Zoom for Residential Care Workers.

This workshop looks at stress responses and trauma and the contributing factors, understanding the triggers and increasing awareness to identifying the signs. A review of the impacts of this on practitioners and the clinical risks.

Learning Outcomes
  • Understand how to identify and manage risk
  • Understand what drives aggression from, and conflict with, clients
  • Understand the relationship between trauma and difficult behaviours and conflict
  • Understand what stress, burnout, vicarious trauma and vicarious resilience look like
  • Learn and use communication techniques to minimise the risk of conflict escalation
  • Implement the micro-skills of negotiating and defusing
  • Learn how to use de-escalation skills to minimise risk and maximise interactions
  • Understanding the importance of practitioner self-awareness and reflection


Where will I find the link to join the session?

We will email you a calendar invitation with the Zoom link a few days before the training date once registrations have closed.  Please use your work email when registering as we will only be sending the link to participants who are eligible for funded training.


Friday March 26, 2021
9:30 am - 12:00 pm
Event Categories:


Zoom Meeting
03 9614 1577


OoHC, Residential Care
2.5 Hrs
The Centre for Excellence acknowledges the Tradition Custodians of the land on which we work, the Wurundjeri people of the Kulin Nations and pay our respects to Elders past, present and emerging. Sovereignty has never been ceded and this was and always will be Aboriginal land.
We appreciate and celebrate diversity in all its forms. We believe diversity of all kinds makes our teams, services and organisation stronger and more effective.
Copyright © 2023 Centre for Excellence in Child and Family Welfare | Website by Clickify

Your Cart